First Responder’s Training

First Responder’s Training

Duration: 3.5 hours

This interactive workshop trains First Responders how to effectively respond to formal complaints with empathy, clarity and confidence.

In the corporate context, first responders are the first formal point of contact for the employees regarding workplace harassment complaints.

The First Responder’s Training workshop is designed to provide employees nominated by their organisation with the necessary skills and knowledge to handle workplace harassment complaints. This programme offers practical advice and guidance on understanding workplace harassment, receiving complaints, and developing a solution-based approach for resolving them. The workshop emphasises sensitivity, clarity, and empathy as crucial factors in creating a safe and inclusive work environment.

During the First Responder’s Training workshop, participants will learn how to receive complaints and understand their role and responsibilities as a first responder. The workshop will cover practical strategies for addressing complaints in a solution-based manner, with the goal of resolving them effectively. With the guidance of experienced facilitators, participants will develop skills in active listening and empathetic communication, creating a supportive and safe environment for employees who have experienced harassment.

The course is tailored to incorporate the organisations specific policies and guidelines as well as providing an overview of relevant duties under Singapore law.

The workshop provides an opportunity for participants to learn in a supportive and collaborative environment, with the goal of improving the organisation’s response to workplace harassment complaints. By the end of the workshop, participants will have a deeper understanding of how to handle harassment complaints effectively, creating a safer and more inclusive work environment for all employees.